Care Instructions
Do you have a warranty?
Yes! All pieces are covered by a 2 Year Craftswomanship Warranty. If your piece develops a fault, we'll
We also offer free gold replating within the 1st year of purchase, and £35 per item after that. See the full Warranty & Repairs details.repair or replace it. Contact us.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
Yes, we do create custom pieces. Contact us via our contact form to discuss your bespoke piece.
Shipping & Returns
Delivery
Most pieces are handmade to order. The making time is shown above and is normally 2–5 working days.
Standard UK delivery is free and takes 2 working days after dispatch. Express delivery (£10) arrives the next working day after dispatch but does not reduce the making time.
Returns are accepted within 30 days. Orders placed from 1st November can be returned until 14th January.
See our Production & Shipping policy for full details.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 9am until 5pm.