Refund policy

You can return your order within 30 days for a full refund.

We have an extended Returns Policy for Christmas gift orders. Orders placed from 1^st November can be returned up until the 14^th January the following year.

• To start a return, please contact us with your order number at hello@irisandlolli.co.uk
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• Please note that the buyer pays for return postage.
• Please use a recorded service & ensure you have proof of postage.
• All items returned must be in new and unworn condition and in the original undamaged packaging
• Earrings are not returnable for hygiene reasons – all sales of earrings are final, unless faulty
• Engraved & bespoke made to order items are non-returnable
• Shipping charges, Gift bags and Gift cards are non-refundable
• Workshop bookings are non-refundable once booked.
• If your order qualified for a free gift with purchase, it must also be returned for your refund to be processed. If the gift is not returned, we reserve the right to deduct the value of the gift from your refund.
• If you purchased your item as part of a set, be aware the full set must be returned.
• For international orders, international customs duties and sales taxes are non-refundable

We reserve the right to refuse the return of items that have been worn or damaged and are therefore not in a saleable condition.

If you believe your item is faulty, please refer to our Warranty & Repairs Policy.

PROCESSING YOUR RETURN

• We aim to process all returns within 7 working days, once received.
• All refunds will be credited back to the original payment method. Please note it can take up to 7 working days for your credit card or bank to credit back your account

• • Please note that we cannot refund any shipping charges and we are not responsible for any loss or theft of the item in transit.

WARRANTIES & REPAIRS

All Iris & Lolli Jewellery is automatically covered by a 2 Year Craftsmanship Warranty.

During this time, if your piece develops a fault, we’ll repair or replace it free of charge. These issues are very rare, but if something’s not right, we’re here to help.

While we want your piece to last, some things fall outside of our warranty:

• Loss or accidental damage
• General wear and tear
• Damage from improper use, cleaning, or storage
• Items that have been repaired or altered by another jeweller

GOLD VERMEIL 

We always plate with a minimum of 2.5 microns thick layer of 18ct gold over silver.  As a guide, 1 micron of plating should last around 1 year, though wear varies depending on how the piece is worn.

We offer a dedicated re-plating and complimentary polishing service to help restore your piece to it’s original beauty:

• Free within 6 months of purchase
• £35 per item after 6 months

SILVER

Silver naturally tarnishes over time, especially when not worn.  Please refer to our care instructions & use your Iris & Lolli polishing cloth regularly to care for your piece.

Please contact us at hello@irisandlolli.co.uk for any warranty or repairs queries