Care Instructions
Do you have a warranty?
Yes! All pieces are covered by a 2 Year Craftsmanship Warranty. If your piece develops a fault, simply contact us and we'll repair or replace it.
We also offer free gold replating within the 1st year of purchase, and £35 per item after that. See our Warranty page for full details.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
Yes, we do create custom pieces. Contact us via our contact form to discuss your bespoke piece.
Shipping & Returns
Delivery
Our made or order designs are usually made & ready to ship within 1 week
International Shipping
Orders are usually delivered 5-10 working days from dispatch.
An express option is available, please select at the time of ordering.
Read more about our policies HERE
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 9am until 5pm.
