Frequently Asked Questions

Jewellery Making

Find answers to the questions we are asked most often about our handmade jewellery, ordering, delivery and aftercare.

About our jewellery

Where is Iris & Lolli jewellery made?
Every piece is handcrafted by Jules in the UK. Many designs are cast from real leaves, flowers, shells and other natural forms, so the original textures and details are preserved.
What materials do you use?
Our jewellery is made using recycled silver. Gold pieces are handcrafted in recycled silver and finished with 18ct gold vermeil. Please check the individual product page for the exact materials and finish.
Will my jewellery look exactly like the photographs?
Each piece is individually cast and hand-finished. Small variations in texture and finish are part of the handmade character and mean every piece is subtly unique.
What sizes and chain lengths are available?
Most necklaces include an 18 inch chain as standard, with 16 inch and 24 inch options available. Many designs can also be upgraded to a satellite chain. Please check the product page for the exact choices available.

How long will my order take to make?
Many designs are made to order. The current making and dispatch time is shown on each product page, so please check the individual item before ordering. Rush delivery may be available on selected pieces—email Jules at hello@irisandlolli.co.uk before ordering to check.
How will my jewellery be packaged?
Your jewellery will arrive gift-ready in a kraft gift box, finished with our signature seal and accompanied by a thank-you card. You can also add a message if the order is being sent as a gift.
Can I send an order directly to someone as a gift?
Yes. Enter the recipient’s delivery address at checkout and add your gift message when the option is available. Pricing is not included inside the parcel.

How much is UK delivery?
Standard UK delivery is £4, or free when your order is over £90. Any faster delivery options available for your order will be shown at checkout.
Do you ship internationally?
Yes. We offer delivery outside the UK. Current delivery options, estimated times and charges are shown at checkout. EU and US orders are shipped with no import fees.
Can I return my jewellery?
We offer 30-day returns. Items must meet the conditions in our Returns Policy. If you need to arrange a return, email Jules at hello@irisandlolli.co.uk before sending your jewellery back.

How should I care for my jewellery?
Keep your jewellery dry and store it carefully when it is not being worn. Avoid direct contact with perfume, lotions, household chemicals and abrasive surfaces. Clean it gently with a suitable jewellery polishing cloth.
How do I use the polishing cloth?
Gently rub the surface of your jewellery with the polishing cloth. Do not wash the cloth, as this will reduce its effectiveness, and keep it out of reach of children.
Does my jewellery come with a warranty?
Yes. Your jewellery is covered for one year from the date of purchase if damage to the material occurs. The warranty does not cover lost items, normal scratches or wear, improper use or storage, or alterations carried out by a third party.
Do you offer repairs or gold replating?
If your jewellery needs attention, email Jules at hello@irisandlolli.co.uk with your order details and photographs of the piece. We will assess it and explain the repair or replating options available.

Can you create a custom piece?
Yes. Bespoke commissions are available. Email Jules directly at hello@irisandlolli.co.uk to tell us what you have in mind.